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DESCRIPTION
Merchant Support Officer
SUMMARY OF JOB RESPONSIBILITIES:
The Merchant Support Officer is primarily responsible for delivering excellent Customer Support and service by anticipating customers’ needs and taking initiative to satisfy those needs, handling customer queries, complaints and billing inquiries with the highest degree of courtesy and professionalism; resolving customer issues with one-call resolution where possible; fostering good customer relations, maintaining a positive image of the company while ensuring optimum customer satisfaction and business development.
PRIMARY RESPONSIBILITIES INCLUDE:
ACADEMIC QUALIFICATIONS & PROFESSIONAL EXPERIENCE
REQUIRED SKILLS & SPECIALISED TECHNIQUES